This is our opportunity to get to know each other and begin discussing initial design ideas and styles. Although we can work from scale plans, where possible we would always prefer to visit you in your home to see how your new space will interact with the rest of the home and the architecture. Together we’ll create a list of the absolute essentials you need in your new kitchen, as well as an ideal wish-list for things like worktops, appliances, sinks/taps, plus some of the extra little touches to make your kitchen stand out from the crowd.

Following this initial consultation, we will get to work on your design proposal. This process usually takes around a week, and is completely free.

Here you will be able to view full plans, elevations and 3D designs. Together we’ll go through the whole design and breakdown any amendments required, most of which can be adjusted in real time on screen so we can play around and compare things like colours, textures, materials, hardware, as well as design layout during the meeting.

At this stage it’s important to get the design aspect 100% perfect so we welcome revisions and amendments until it’s correct, at the end of the day you’re in control so you can make as many changes as you like. If amendments are required we will get back to work on the updated designs then arrange a follow up presentation as soon as we can.

Once you are 100% happy and comfortable with the design we will then get to work on pricing your new kitchen. If you can provide us with an idea of what you ideally wanted to spend as early as possible we can ensure we can to deliver your dream kitchen within your chosen budget.

Once you are happy with everything we start by taking a 25% deposit to confirm the order and to enter your project into our production schedule. Depending on the nature and size of the project, production usually takes between 8-12 weeks but we will keep you updated with the progress throughout the build. If you opt for an Ella Austin Signature kitchen you are more than welcome to pop into the workshop (in Surrey) and view your kitchen being made!

Should you need a bespoke false mantle cooker surround built, plastering, decorating, or plumbing and electrics, we can provide any additional services you need to ensure your new kitchen installation runs as smoothly as possible. Additional services must be arranged and in place prior to the kitchen installation date.

We’ve worked incredibly hard to find reliable installation partners that shares our philosophy for perfection. They’re not just kitchen installers, they are a team of highly skilled cabinet makers and carpenters that will install your kitchen perfectly in your space. Your personal designer will be at your side to take you through the whole process from design concepts, through production, manage the whole installation then through to the final sign-off. We’re all about building relationships and providing the very best service possible.

Depending on the size of the project, we usually allow upto a week to fit base units on a medium-large kitchen. Our worktop templating, fabrication and installation service is currently around 5-7 days. Overall you can expect your new kitchen to take 2-3 weeks from start to finish. Ella Austin Signature kitchens include a final hand-painted finish once everything is installed. 

After your new kitchen has been installed (including worktops and appliances) we will arrange a convenient time to pop back for our final inspection and sign-off to ensure you are 100% happy with your kitchen and the service we have provided. It is our aim for your expectations to be exceeded. All we ask is we’re allowed to take a couple of pictures!

Our services don’t end there. Our kitchens come with a 10 year warranty and we will continue to provide support in any way you need us via our after-sale care. We’d be happy to help with any warranty or non-warranty issues, whether that be assistance with any appliances, the best way to care for your worktops, or just general enquiries, we’d love to stay in touch one way or another.